Return Policy
Return Policy
At The Sash, we want you to love every piece you purchase. If you're not completely satisfied with your handcrafted item, we're here to help.
Returns
You may return items within 30 days of delivery for a full refund or exchange. Items must be unworn, unwashed, and in their original condition with all tags attached.
How to Return
- Contact us at thesash156@gmail.com to initiate your return
- Pack your item securely in its original packaging
- Ship the item back to us using a trackable shipping method
- Once we receive and inspect your return, we'll process your refund within 5-7 business days
Exchanges
We're happy to exchange items for a different size or color, subject to availability. Please contact us to arrange an exchange.
Non-Returnable Items
Due to the handcrafted nature of our products, custom or personalized items cannot be returned unless they arrive damaged or defective.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately with photos. We'll arrange for a replacement or full refund at no cost to you.
Return Shipping
Customers are responsible for return shipping costs unless the item is damaged or defective. We recommend using a trackable shipping service.
Questions?
If you have any questions about our return policy, please don't hesitate to contact us.